Frequently Asked Questions
Got Questions? We’ve Got You Covered
What is FTCG?
FTCG is a Pakistan-based car care brand offering high-quality, affordable cleaning and detailing products for every car owner and enthusiast. Our mission is to make professional-grade car care simple, effective, and accessible.
Where can I buy FTCG products?
You can shop all FTCG products directly from our official website www.ftcg.pk, or through our social channels — Instagram, Facebook, TikTok, and WhatsApp.
Do you offer nationwide delivery in Pakistan?
Yes! We deliver to all major cities and towns across Pakistan through trusted courier partners.
- Shipping fee: Rs. 250 for orders below Rs. 1,000
- Free shipping: For orders above Rs. 1,000
How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 2–5 working days, depending on your city.
You’ll receive tracking details once your order is dispatched.
What payment methods do you accept?
We currently offer:
- Cash on Delivery (COD)
- Bank Transfer / EasyPaisa / JazzCash
For orders above Rs. 20,000, a partial advance payment is required before dispatch.
What if I receive the wrong or defective product?
We apologize for any inconvenience! If you receive a wrong or defective item, please contact us within 7 days of delivery.
We’ll arrange a replacement or refund according to our Return & Refund Policy
Can I return or exchange a product?
Yes, returns or exchanges are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
Shipping charges apply unless the item is defective or incorrect.
Are FTCG products safe to use on all car types?
Absolutely! All FTCG products are formulated to be safe for all car types, surfaces, and finishes — from daily drivers to luxury vehicles.
Always follow the directions mentioned on the product label for best results.
Do FTCG products require professional detailing knowledge?
Not at all. Every FTCG product is designed for easy, at-home use — no detailing experience required.
Whether you’re a car enthusiast or first-time user, you’ll get pro-level results effortlessly.
How can I contact FTCG for help or business inquiries?
We’re here to help! You can Contact Us Here!
Do you offer discounts or bundle deals?
Yes — we frequently offer bundle discounts and seasonal promotions.
Check our Bundles Collection
for current offers.
Are FTCG products available for resellers or bulk orders?
Yes, we do accommodate bulk and reseller inquiries. Please reach out via email or WhatsApp to discuss partnership or wholesale opportunities.