Privacy Policy

Effective Date: April 5, 2026

At FTCG, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect
When you place an order or contact us, we may collect the following information:
• Full name
• Delivery address (city, area, street)
• Phone number
• Email address
• Payment details (processed securely — we do not store card information)
• Order history and product preferences

2. How We Use Your Information
We use your personal data only for the following purposes:
• Processing and fulfilling your orders
• Communicating about your order status and delivery
• Responding to your queries and customer support requests
• Sending promotional offers (only if you have opted in)
• Improving our products and website experience

3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:
• With courier/delivery partners to complete your order delivery
• With payment processors to handle secure transactions
• When required by law or regulatory authority in Pakistan

4. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information for as long as necessary to fulfil your orders and comply with our legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
To exercise any of these rights, contact us at ftcg.pk@gmail.com.

8. Third-Party Links
Our website may contain links to third-party websites. FTCG is not responsible for the privacy practices of those sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
For any privacy-related concerns, please reach out to us at: ftcg.pk@gmail.com